No signs, no warning, just 20 minutes of wasted time waiting in line. Or even better, announcing it over the loudspeakers. They should've had employees at the doors and at the line telling people that. Not one time did someone mention to the tens of us waiting in line that the servers were down so there was no way of getting any money out. There was two employees trying to get people through the line but all they could do was disburse people's vouchers from cash they made at the machines. So we stood in line at the cashier to get an advance off our debit or credit card. They should've had employees stationed at the doors letting people know that right away but no. We heard from a couple of the patrons that the machines were down. It was extremely busy and we had to go from ATM to ATM to try and find one that worked. Our last visit, as I said, was the last straw.
My husband and I both 'earned' gold cards (read: gave them enough thousands of dollars and got little a bump in status as a thank you), but when we stopped going as often, instead of enticing us with restaurant coupons or free slot play to get us back, we got our slot play cut. When the casino is busy, the smoke is so bad you can hardly breathe, and the slots are so tight that you're out of money way too soon. We've been to several casinos in MI and surrounding states, but Gun Lake is horrible at giving you an entertaining experience. We have frequented the casino several times but this is my first review.
